VOICE-BASED MENU NAVIGATION
Empower with Smart IVR
With Natural Language Processing (NLP) based Smart IVR, let your customers reach where they want instantly by speaking instead of pressing buttons.
The End of Button-Based Menus
Traditional IVR systems doom customers to frequently getting lost and frustrated in long and complex menus. Buzz's Smart IVR completely transforms this experience.
Traditional IVR
- ✗"Press 1 for Sales, 2 for Support..."
- ✗Wrong button presses and starting over
- ✗High call abandonment rates
- ✗Poor customer experience
Smart IVR with Buzz
- Natural language understanding
- Direct routing to the right department
- 80% faster resolution
- Multilingual support
How Smart IVR Works
Customers simply state their needs in natural language: "I want to pay my bill" or "I need technical support." AI understands the intent and routes directly to the appropriate department or agent.