Empower with Smart Call Transfer
Transfer calls to the right representative by understanding customer needs. Increase customer satisfaction with 94% success rate.
What's the Difference?
Cold transfers cause dissatisfaction by making customers repeat their problems over and over. Buzz's AI-powered warm transfer delivers personalized and efficient service from the first moment by conveying a summary and context of the customer conversation to the representative.
Cold Transfer
Traditional transfer method that routes directly to representative without customer information.
- ✗Customer has to retell their story
- ✗Long waiting times
- ✗Low customer satisfaction
Warm Transfer
Buzz's AI-powered system transfers with customer information and context.
- Representative knows customer history
- Immediate solution-focused approach
- 94% customer satisfaction rate
How to Set Up Smart Call Transfer?
Set up your system in 3 simple steps and start using immediately.
Add Function
Enable the "Call Transfer" function from the Buzz control panel. The system will automatically make the necessary configurations.
.png)
.png)
Configure Rules
Define your representative groups and set transfer rules. AI learns which representative to transfer to in which situations based on these rules.
Activate and Monitor
Monitor the transfer process live and measure efficiency with performance reports. AI continuously learns and improves itself.
